Privacy Policy
Last updated: July 2026
Ismela Cleaning Services ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
When you request a quote or contact us, we collect:
- Your name, email address, phone number
- Your home or business address (only what you provide)
- Details about the cleaning service you are requesting
- Any message or notes you send us
2. How we use your information
- To respond to your quote request within 24 hours
- To schedule, deliver, and follow up on cleaning services
- To send appointment confirmations and service reminders
- To comply with legal, insurance, and accounting obligations
3. Sharing your information
We do not sell or rent your personal information. We may share it only with:
- Our cleaning team members assigned to your visit
- Trusted service providers (secure hosting, scheduling, email delivery)
- Government authorities when required by law
4. Data storage & security
Your data is stored on secure servers hosted in Canada and the United States. We use industry-standard encryption in transit (HTTPS) and at rest, and restrict access to authorized personnel only.
5. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@ismelacleaning.ca.
6. Cookies
Our website uses only essential cookies required to remember your language preference and to keep the site secure. We do not use advertising cookies.
7. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of the page indicates when it was last revised.
8. Contact
Ismela Cleaning Services · Ottawa, ON · 613 340 9752 · info@ismelacleaning.ca